UMPQUA HEALTH ALLIANCE OR MEDICAID

Phone:
Member Reservation Line: 855.735.1188
Where’s My Ride Line: 855.735.1188
Routine Scheduling Hours:
8:00 a.m. – 5:00 p.m. (PST) Monday-Friday
Where’s My Ride Line:
24 hours a day/7 days a week
Advanced Notification Requirement:
Call with 2 business days’ notice for trip requests
Gas Mileage Reimbursement (GMR) Rate:
$0.25 per mile
Click to download a GMR Trip Log
Click to download a NEMT Rider Guide

Effective July 1, 2023, Umpqua Health Alliance (UHA) has a new NEMT broker. Bay Cities Brokerage (BCB) will begin scheduling your rides. You may contact BCB beginning June 1 to schedule rides for your appointments on July 1 or after. Call 877-324-8109 to schedule rides with BCB. Click here for more information.